Conference · Kohala Coast, Hawaii
TM Forum's Customer Experience Management Summit
Management · Telecommunications and Mobile
Key numbers
- Editions on record
- 4first in 2012
About TM Forum's Customer Experience Management Summit
In today's experience-driven market, a seamless and sustainable customer experience is vital. Service providers must adapt their customer experience strategies to meet customer expectations, or face diminished revenues. Customer experience goes beyond network coverage and adequate customer service; proactive retention of customers, sophisticated loyalty programs and mobile broadband performance for increased social media interaction, video and web browsing are all key elements.
Bringing together senior-level executives and professionals from Asia and beyond, TM Forum?s Customer Experience Management Summit 2012 consists of two full days of inspiring presentations, networking activities and critical education that helps service providers explore the main issues relating to customer experience management, and that showcases how TM Forum best practices and standards, including Frameworx, can help optimize operations.
TM Forum unites the industry, and this Summit brings together service providers from across Asia Pacific, bringing insights applicable to the local market and sharing experiences from other operators who are facing, or who have faced, many of the same challenges.
From our listing of the 2013 edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2015 | 26–27 Nov 2015 | Hapuna Beach Prince Hotel Kohala Coast, Hawaii | — | — |
| 2014 | 26–27 Nov 2014 | Hapuna Beach Prince Hotel Kohala Coast, Hawaii | — | — |
| 2013 | 26–27 Nov 2013 | Hapuna Beach Prince Hotel Kohala Coast, Hawaii | — | — |
| 2012 | 27–28 Nov 2012 | Hapuna Beach Prince Hotel Kohala Coast, Hawaii | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is TM Forum's Customer Experience Management Summit?
The next dates haven't been confirmed. The last edition we have on record was 26–27 Nov 2015.
Where is it held?
The 2012 edition was at Hapuna Beach Prince Hotel, Kohala Coast, Hawaii. The organiser hasn't confirmed the venue for this edition yet.
How often does it take place?
Annual, judging by the 4 editions on record since 2012.