Conference · Toronto, Canada
Reinventing Customer Contact in the Public Sector
Management · Safety, Security · General
Key numbers
- Editions on record
- 1first in 2014
About Reinventing Customer Contact in the Public Sector
Highlights:
• Successful leadership practices to drive service quality and efficiency
• Capturing customer feedback and translating it into action
• Energizing employee training to inspire and enable them to become top performers
• Performance management practices
• Effective ways of dealing with difficult customers
• New technologies to power government call centre efficiencies
• Essential elements for managing the customer relationship through the contact centre
• Assessing underlying causes of customer complaints
• Using quality assurance programs for improving customer service delivery
• Developing a social media-focused strategy that’s right for your organization
Participants:
• City of Ottawa
• Regional Municipality of York
• Ministry of Government Services
• ServiceOntario
• Ministry of Labour
• Ministry of Training, Colleges and Universities
• City of Hamilton
• Niagara Health System
• Ontario Ministry of Labour
• City of Burlington
• Workplace Safety Insurance Board
• And others
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2014 | 20–22 Jan 2014 | Hotel Novotel Toronto Centre Toronto, Canada | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Reinventing Customer Contact in the Public Sector?
The next dates haven't been confirmed. The last edition we have on record was 20–22 Jan 2014.
Where is it held?
The last edition we have was at Hotel Novotel Toronto Centre, Toronto, Canada.