Kingdom Operational Excellence in Financial Services 2014

Operational Excellence is a key factor for a bank or any corporate entity to ensure a win-win proposition for people, processes, stakeholders and customers of a financial institution.

No matter what business the organization commences, operations and technology will remain as its prime support.

Given that today’s financial sector has reformed into a more electronic and branchless form, the operations and technology are striving to improve systems and standardize processes in place to ensure operational efficiency along with customer and employee satisfaction. However, transforming operations into the new generation approach requires a lot of gut level decision making to reduce your FTEs, reengineer your processes and apply more effective CI Models. FIs who are ahead in their lean led strategies to serve customers better will lead the race.

In Saudi Arabia, the financial sector finds itself at a similar juncture where not only would a transformation be an ideal get away, but implementing a organization wide change strategy and getting the people associated to processes accept the change will only ensure that the financial institute will be able to achieve long term goals. COOs across Saudi Arabia’s financial sector are still in a hunt to design an ideal process improvement, business transformation strategy and are looking out for the right in-sourcing and outsourcing strategies to take operations right up to the next level.

Speakers:
Shankar Chattanathan
Abdulla Aleisa
James Reed

Media Contact :
Sanjay Swamy
sanjay.swamy@fleminggulf.com +971 4609 1570