Conference · London, United Kingdom
Consumer Experience Evolution
Communications · Telecommunications and Mobile · Networking Technology
Key numbers
- Editions on record
- 1first in 2014
About Consumer Experience Evolution
Customer Experience is undergoing a significant shift. The conversation with customers is evolving in line with today’s rapidly transforming environment. It is therefore increasingly important to use all available channels, both new and old, to communicate with customers in the most appropriate way. This annual conference features 21 cross-industry speakers examining the key capabilities organisations must embrace to remain competitive.
• Leading Customer-Driven Transformation Across The Organisation
• The Digital Age – Achieving A True Omni-Channel Experience Environment
• Refashioning Customer Experience With The Power of Social Media – Owning The Social Experience
• The Mobile Journey – Driving Innovation And Transforming Customer Experience
• Big Data – Connecting With The Customers
• Driving Customer Retention And Loyalty In The Competitive Business Environment
• CEM Metrics And NPS Measurements – How To Score Positively
• Customer-Focused Employee Engagement – Embedding Customer Experience Into The DNA Of The Organisation
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2014 | 20 Mar 2014 | One Drummond London, United Kingdom | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Consumer Experience Evolution?
The next dates haven't been confirmed. The last edition we have on record was 20 Mar 2014.
Where is it held?
The last edition we have was at One Drummond, London, United Kingdom.