Conference · Toronto, Canada
Improving Customer Service in Financial Services
Banking, Finance · General
Key numbers
- Editions on record
- 1first in 2014
About Improving Customer Service in Financial Services
Highlights :
• Leveraging key performance indicators
• Establishing a strategic plan from initial contact to customer loyalty
• Adapting products and services in response to the digital transformation
• Weighing the pros and cons of Outsourcing or offshoring customer service functions
• Complaint reporting requirements
• Claims management practices that enhance customer satisfaction
• How to facilitate a stronger agent-customer relationship
• Techniques for improving the speed of the claims cycle of complex claims
• Developing a flexible and extensible claim data model
• Innovative approaches to security breach detection
• Customer retention and channel linking: what the profit and customer satisfaction issues are
Participants :
• Accenture
• Bell Mobility
• BMO Asset Management Inc.
• Borden Ladner Gervais LLP
• Cutting Edjj Consulting
• Financial Services Commission of Ontario
• IBM Canada Ltd.
• Informatica Corporation
• In Genius Solutions Inc.
• Jardine Lloyd Thompson Canada
• Medavie Blue Cross
• Pearl Advisory Group
• The Taylor Reach Group Inc.
• TMG International Inc.
• Upstream Works Software Ltd.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2014 | 1–2 Apr 2014 | Hotel Novotel Toronto Centre Toronto, Canada | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Improving Customer Service in Financial Services?
The next dates haven't been confirmed. The last edition we have on record was 1–2 Apr 2014.
Where is it held?
The last edition we have was at Hotel Novotel Toronto Centre, Toronto, Canada.