Customer Focus Summit

Challenging tradition: Re-thinking customer value

in the new experience economy

I am sure you’ll agree that it’s an exciting time to be in the customer service industry. Technology is advancing at a rapid rate and we are now able to serve customers better and more quickly than ever before. But engaging customers today and meeting their higher expectations requires commitment from the entire company, and a redefined customer service strategy.

Some of the key topics to be covered:

The digital customer experience

Global customer experiences: seeing your brand grow

Balancing superior sales and service performance in a cost reduction environment

Mastering data analytics and new technologies

Embracing social media as the new normal for customer service

Customer behaviour: Segmentation and making it personal

Loyalty and customer experience: the perfect marriage

Customer experience 360 view: gaining ROI

The Customer Focus Summit 2014 will bring together 200+ business leaders whose role is to champion customer experience delivery and brand representation. This includes CEOs, Board Directors, Vice Presidents and Department Heads and Senior Managers involved in all aspects of customer relations.

You will walk away inspired, enthused and with valuable new contacts. The debate will be rigorous, the information invaluable, and the opportunities for networking unparalleled.

When is Customer Focus Summit?

The next dates haven't been confirmed. The last edition we have on record was 29–30 Apr 2014.

Where is it held?

The last edition we have was at Cardiff City Hall, NO CITY, United Kingdom.