CEM Global Telecoms Summit 2015

Operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion continues to rage. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.

Now the world's premier meeting place for the CEM in telecoms community, CEM Global Summit 2014 will showcase the most comprehensive agenda in the market. Take part in 2 days and 30+ interactive debates, panel discussions, case studies and roundtables to dive deeper into issues such as employee engagement, self-service strategies, social networking and how to build that sought-after 360 degree view of your customers.

New for 2015, ensure you get the most value from the event by choosing from multiple topic streams across the 2 days and creating a conference agenda tailored specifically to your needs.

Don't miss the world-leading CEM in Telecoms event.

EARLY-CONFIRMED SPEAKERS:

Imran Malik

Director Enterprise Service Management

Elena Elizarova

Customer Care Director

Vimpelcom

Mohammed AlShaikh Ali

Director Business Services Support - Customer Care

Mobily

Ahmed Nour

Head of Customer Experience

Vodafone Qatar

Nick Milne

Head of Research Programmes

O2

Henriette Jehnhert

Head of Customer Experience Design Voice and Self-Service

Deutsche Telekom

and many more...