Conference · Melbourne, Australia
Enhancing Public Sector Customer Service 2015
Management · Business consulting
Key numbers
- Editions on record
- 2first in 2015
About Enhancing Public Sector Customer Service
How is your organisation responding to increased customer expectations and demands?
The Enhancing Public Sector Customer Service Conference has been designed to help you tackle these challenges head on. Customer service experts from across the country will reveal the latest innovative strategies and approaches essential to the transformation of your customer service strategy.
You will learn how to:
* Optimise your multi-channel offering
* Make effective use of data for decision making
* Improve your workforce and culture strategy to recruit and retain staff
* Develop innovative strategies that drive efficiency and reduce costs
Featuring expert analysis from:
* Michael Pratt, Customer Service Commissioner, Department of Premier and Cabinet, NSW
* Brady Jacobsen, General Manager, Digital and Contact Centre Channels, Australia Post
* Peter Welling, Executive Director, VicRoads
* Mark Hassell, Chief Customer Officer, Virgin Australia + many more!
For more information or to register contact Criterion Conferences on 1300 316 882, visit www.governmentcustomerservices.com or email registration@criterionconferences.com.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2017 | 15–16 Feb 2017 | CQ Functions Melbourne Melbourne, Australia | — | — |
| 2015 | 18–19 Mar 2015 | Bayview on the Park Hotel Melbourne, Australia | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.