Conference · Berlin, Germany
Annual Customer Experience Management in Banking Summit
Banking, Finance · Management · Software: Data Processing
Key numbers
- Editions on record
- 2first in 2014
About Annual Customer Experience Management in Banking Summit
The 4th Annual Customer Experience Management in Banking Summit provides a platform for senior professionals to discuss together the current industry challenges in multi-channel, digitalization, social media in banking, mobile banking, convenience banking and more.
Key topics:
• Voice biometrics and Call Steering: providing a new and secure form of authentication with a novel experience of interacting with the IVR by Abu Dhabi Commercial Bank
• Key lessons from the highly successful Game App launched by UBS AG
• Unique approach to feedback collection presented by Intesa Sanpaolo Card
• How digitalization changes the way our customers want to interact with us!
• Driving a Pan-European multichannel strategy
• Digital revolution-trends in digital design
• Unique way of feedback
• Identifying the moments of truth on all touch points
Speakers
Paolo Barbesino, Ove Andre Dalland, Francesca Nieddu, George Craig, Carlo Giugovaz, Matthias Rem, Julie Murray,Irem Doruk, and many more...
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2015 | 21–23 Apr 2015 | Eurostars Berlin Hotel Berlin, Germany | — | — |
| 2014 | 8–10 Apr 2014 | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Annual Customer Experience Management in Banking Summit?
The next dates haven't been confirmed. The last edition we have on record was 21–23 Apr 2015.
Where is it held?
The last edition we have was at Eurostars Berlin Hotel, Berlin, Germany.