Seminar · Portland, Oregon
How to Improve Your IVR - Master Class
Management · Investment
Key numbers
- Editions on record
- 1first in 2015
About How to Improve Your IVR - Master Class
How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the bane of their existence?
As today's customers seek to self-serve, your IVR represents a enormous opportunity to enhance your customers' experience. Is your IVR achieving your goals? Join us in Portland, Oregon to learn key strategies, tips and techniques from the experts.
Experience this day-and-a-half Master Class to learn:
The dos and don'ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction.
An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers.
Insights from a demonstration Usability Test - experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR.
How Functionality, Usability, and Aesthetics all work together for optimal system performance.
This day-and-a-half Master Class features in-depth instruction and examples of how to improve your IVR. Learn how improving functionality, usability and aesthetics can save you money and improve customer satisfaction with minimal investment.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2015 | 20–21 May 2015 | Courtyard Portland Downtown/Convention Center Portland, Oregon | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is How to Improve Your IVR - Master Class?
The next dates haven't been confirmed. The last edition we have on record was 20–21 May 2015.
Where is it held?
The last edition we have was at Courtyard Portland Downtown/Convention Center, Portland, Oregon.