Annual Digital Customer Experience Strategies Summit 2015

Transform your customer experience. Rewire the experience: where digital meets physical and offline. Businesses understand the significance of CX. However, in this digital age, when customers interact with multiple channels simultaneously, they expect a blended experience across them. Are you doing enough to create valuable experiences in the digital sphere? Reexamine the customer experience for an increasingly digital consumer. Source best practices and identify your next steps to crafting a truly compelling digital customer experience. Learn how to leverage CX tools like CJMs, VoC and analytics to identify your key channels, personalize their interactions, and alleviate key pain points. Hear how your peers are making the case for smart investments into digital channels that will have a lasting impact. Digital has the power to amplify the physical – Understand it. Use it. Leverage it. Be ready for it.

Here’s What Makes the Digital CX Summit Different! • Award-winning case studies and speakers • Speed networking session • Cross-pollination of ideas from more industries • New content: B2B, culture, virtual assistance and VoC • 3 post-conference workshops for in-depth learning • Mobile round table Top 5 Reasons to Attend 1. Maximize your digital CX impact Integrate organizational and channel silos, remove barriers to delivering omni-channel experiences, and enhance your business performance through digital CX. 2. Overcome challenges to transform your CX Leverage digital technologies and emerging channels to enhance your CX. Source best practices to using CJMs, VoC, analytics and utilizing right digital channels to drive engagement, loyalty and ultimately increase sales and profits. 3. Foster a customer-centric culture for CX success Create the right environment to move beyond isolated pockets of innovation. Experiment and empower your employees to build digital experiences with a customer-first mindset. 4. Develop strategies to align customer needs with