Conference · Barcelona, Spain
Annual Customer Experience Management Summit
Management · Business consulting · Pharmaceuticals
Key numbers
- Editions on record
- 3first in 2013
About Annual Customer Experience Management Summit
Having a great and personalized customer experience is one of the most inevitable intentions of any organization. Positive feedback ensures satisfaction and retention not only of our customers, but also our employees. Moreover, it is necessary for growth of the company and successful business strategy. 8th Annual Customer Experience Management Summit was designed to provide you with the latest innovations and ideas discussed by senior level experts representing different industries such as retail, aviation, hospitality, banking, pharma or telecom. The representatives aim to share the insights regarding the increase of AI, the effect of bots on solving customer issues, delivering a consistent customer experience across all channels, data-gathering and analysis in order to deliver personalized experience, creating a customer-centric culture, social media and its significance in CEM as a research tool but also customer satisfaction and loyalty. You have a unique opportunity to get the answers to your questions from senior level decision makers representing leading companies of a particular industry. Moreover, limited seats in the audience guarantee you noteworthy networking opportunities and valuable discussions.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2017 | 3–5 Oct 2017 | Melia Barcelona Barcelona, Spain | — | — |
| 2014 | 7–9 Oct 2014 | — | — | |
| 2013 | 8–10 Oct 2013 | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Annual Customer Experience Management Summit?
The next dates haven't been confirmed. The last edition we have on record was 3–5 Oct 2017.
Where is it held?
The last edition we have was at Melia Barcelona, Barcelona, Spain.
How often does it take place?
Irregular, judging by the 3 editions on record since 2013.