Conference · Orlando, Florida
Call Center Week Summit 2011
Communications · E-Business, E-Commerce · Business consulting
Key numbers
- Floor space
- NULLin 2015, organiser's figure
- Editions on record
- 9first in 2011
About Call Center Week Summit
Call Center Week presents The Summit to look at changes facing contact centers and address them head on. The event will specifically look at overall call center management including social media strategies for contact centers, leveraging multi-channel touch points, technological advances in software and CRM solutions, enhancing the customer experience and staffing/sourcing (both internally and outsourced).
This event is designed to provide the insight, skills and strategy needed to embrace the "mega trends" and transform the call center. Eventually, call centers won’t be transaction centers; they will be relationship centers. Let’s get ready for the call centers of the future!
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2018 | 18–22 Jun 2018 | The Mirage Las Vegas, Nevada | — | — |
| 2017 | 26–30 Jun 2017 | The Mirage Las Vegas, Nevada | — | — |
| 2015 | 10–14 Jun 2015 | Caesars Palace Hotel & Casino Las Vegas, Nevada | — | — |
| 2015 | 22–25 Jan 2015 | Caesars Palace Hotel & Casino Las Vegas, Nevada | — | — |
| 2014 | 16–20 Jun 2014 | Caesars Palace Hotel & Casino Las Vegas, Nevada | — | — |
| 2013 | 10–14 Jun 2013 | Caesars Palace Hotel & Casino Las Vegas, Nevada | — | — |
| 2013 | 22–25 Jan 2013 | Renaissance Orlando Resort at SeaWorld Orlando, Florida | — | — |
| 2012 | 23–26 Jan 2012 | Hilton Orlando Orlando, Florida | — | — |
| 2011 | 24–27 Jan 2011 | DoubleTree Hotel at the Entrance to Universal Orlando Orlando, Florida | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.