Telecoms CRM, CEM & Retention 2010

With 11 operator case studies on the two conference days, an interactive workshop and a collaborative learning session, this event will offer you ample opportunity to learn, network and exchange ideas.

Building and maintaining profitable customer relationships can result in a win-win situation for both you and your customers– by providing your customers with the services and experiences they seek, you can ensure that they remain both profitable and loyal.
IIR’s Telecoms CEM, CRM and Retention conference will examine how operators are developing and adopting novel CRM and CEM approaches in order to enhance customer relationships and maximise customer retention as well as customer lifetime value.