Customer Experience Management 2012

This conference will focus in on leading current practices within customer experience management practices that include feedback gathering, managing customer expectations, driving operational efficiencies in response to feedback, understanding and reporting measurements and driving an overall organizational customer focused culture that is supported by a growing department budget and enterprise-wide interest.

This conference will feature over 15 key sessions presented in a highly interactive classroom style format. Attendees will benefit from several deliveries of the key issues surrounding customer experience management including case study presentations, hands-on workshops and interactive panel discussions. Due to the content and educational focus of this event, seating is strictly limited to ensure optimal speaker-delegate engagement.