Annual North American Shared Services and Outsourcing Week 2013

Accelerating Global Growth & Delivering Business Insights to the Board

You are being asked to challenge your captive and outsourced operations to harness the capabilities far beyond cost savings. Your once built back office, known for its ability to process 40,000 invoices per year, is now being asked to influence business outcomes and take a seat at the board. Where and how do you start?

If you’re looking for what's new in service delivery capability, and for the next steps to achieve a maximum level of value, join us at North America’s premier forum for shared services and outsourcing professionals, where you will learn how to:

• Design and execute a holistic GBS framework that encompasses shared services, outsourcing, internal business functions and Cloud computing resource

• Achieve global end-to-end processes across business functions, systems and geographies

• Learn what service levels are important to achieving your business goals

• How to understand real business value from big data

• Understand and over-deliver what your internal and external customers want

• Gain insight on where you can benefit from disruptive technologies, such as Cloud, mobility and social

Speakers

Carlos Aguirre,David Aiken,Lori Allen,Mattjis Backx,Khem Balkaran,Julie Bergsteadt,Todd Blevins and many more.