Annual North American Shared Services and Outsourcing Week 2014

What We're Talking about in 2014:

After over 12 months of exhaustive research with a range of experts in different industries, the overwhelming conclusion is that 2014 is the Year of the Customer. That's why the SSON team has designed this year's program around the theme of making the SSO a true business partner to help accelerate overall business growth. Topics include:

The big GBS shift…. Evolving your SSO to become global and anticipating and overcoming global challenges from companies such as Cisco Systems, who went from siloed SSOs to a 2,000 FTE GBS organization in 22 months
….or not? How to grow and optimize your shared services organization with no anticipation of evolving to a GBS model
Data matters: Driving real business value and strategic insight from analytics capabilities and better data management through a Procter & Gamble case study
End-to-End: Re-designing enterprise-wide process delivery to drive greater productivity and alignment with C-Suite goals
Transparency: Nationwide Insurance describes how to have a governance mentality and model in place and make stakeholders your team members