Conference
Customer Experience Exchange for Financial Services 2016
Banking, Finance · Business consulting
Key numbers
- Editions on record
- 4first in 2016
About Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI)
The Customer Experience Exchange for Financial Services is the must-attend meeting, bringing together 80 C-level and VPs/Directors of Customer Experience, Marketing and Digital Strategy within the financial services sector to discuss the practicalities of increasing customer retention and loyalty in this hypercompetitive market. Around the world, banking customers are feeling discomfort. They despair at their terms of contract that they can’t understand and bristle at sluggish handling of complaints. This, coupled with legislation changes and the accusations to the industry, has shaken customer confidence.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2018 | 9–10 Oct 2018 | The Ritz Carlton Orlando Grande Lakes Orlando, Florida | — | — |
| 2017 | 10–11 Oct 2017 | InterContinental Miami Orlando, Florida | — | — |
| 2016 | 13–14 Sep 2016 | — | — | |
| 2016 | 23–24 Feb 2016 | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.