CXSF - Forrester's Forum For Customer Experience Professionals 2016

Join us to focus on the design and delivery of exceptional customer experiences in digital channels through the use of emerging technologies. CXSF 2016 will leverage Forrester’s deep research and frontline knowledge as well as feature a select faculty of CX leaders from Blue Apron, Expedia.com, Facebook, MasterCard, The North Face, Slack, and more. This two-day Forrester Forum includes sessions on: More Than Human: The Future Of CX Empathy And Empowerment: Customer Understanding Designing For New Patterns Of Consumer Behavior Shiny New Tools For CX Professionals Walking The Walk: Creating And Nurturing A CX-Driven Culture CXSF 2016 is for those professionals who want to lead their teams and colleagues in the use of emerging technologies to engage customers and grow businesses, while simultaneously creating seamless integration between the digital and physical embodiment of their brands.