Trade show · Berlin, Germany · Major show
CallCenterWorld - International Congress Fair for Call Center Management 2011
Management · Business consulting · Communications
Key numbers
- Exhibitors
- 2,507this edition, organiser's figure
- Visitors
- 7,500this edition, organiser's figure
- Editions on record
- 9first in 2010
About CallCenterWorld - International Congress Fair for Call Center Management
The CallCenterWorld congress exhibition is and remains the biggest in Europe!
Running for the 12th time, CallCenterWorld once again impressively proved that it is justifiably the major event for call centre management, customer service and customer care in Europe. With 7,500 visitors, Management Circle – the organiser – was able to reaffirm its quality and significance.The four-day congress was very well attended. With a total of 242 exhibitors, the trade fair achieved thesecond-best result in its twelve-year history.
Numerous highlights were presented to the participants: The visit to Sitel as part of the “multi channel contact centre” pre-congress seminar, the CAt-Award presentation including Vince Ebert's cabaret act “Thinking is worth it”, "Life worlds and customer dialogue in 2020 – the new economy of trust” with Sven Gábor Jánsky – the big name among German trend researchers, the UK-Plaza, the 400 m² hands-on LiveCallCenter as well as the guided tours at the trade fair.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2020 | 2–5 Mar 2020 | Estrel Convention Center Berlin, Germany | — | — |
| 2019 | 18–21 Feb 2019 | Estrel Convention Center Berlin, Germany | — | — |
| 2018 | 27 Feb – 1 Mar 2018 | Estrel Convention Center Berlin, Germany | — | — |
| 2015 | 24–26 Feb 2015 | Estrel Convention Center Berlin, Germany | 250 | 7,600 |
| 2014 | 17–20 Feb 2014 | Estrel Convention Center Berlin, Germany | 250 | 7,700 |
| 2013 | 25–28 Feb 2013 | Estrel Convention Center Berlin, Germany | 250 | 7,700 |
| 2012 | 27 Feb – 1 Mar 2012 | Estrel Convention Center Berlin, Germany | 200 | 8,000 |
| 2011 | 21–24 Feb 2011 | Estrel Convention Center Berlin, Germany | 2,507 | 7,500 |
| 2010 | 9–11 Feb 2010 | Estrel Convention Center Berlin, Germany | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.