HDI Annual Conference and Expo 2013

This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s star employee.

• Keynote Speakers

Steve Wozniak,Rob Waldman,Terry Jones,Aron Ralston,Scott Christopher

• Track Chairs

Program Chair

Executive View

Service management Excellence

Support center Optimization

Team Dynamics

Metrics and measurement

The Customer Experience

Desktop Support

Technology in Action

Pre-Conference Sessions

Interact with more than 2,200 IT service and technical support professionals as they address today’s most pressing service and support challenges. Only HDI’s IT service and technical support conference, with its expansive resources, can bring you strategies for achieving service management excellence. Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI Annual Conference is the largest, most-respected technical support educational event.

Stretch your mind, your imagination, your budget, and your boundaries with the spectacular lineup at the 2013 HDI Conference & Expo.

• Senior-level VPs and directors who are accountable for strategic planning and alignment.

• New and experienced managers who are responsible for operational and tactical planning.

• Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.

• Analysts and technicians who require a foundational understanding of industry principles.

• CIOs who seek the financial benefits of enhanced support operations.

• CTOs who require the integration of the support center’s strategy with those of other IT departments.