HDI Annual Conference and Expo 2014

Let's get it started at HDI 2014, the industry's leading technical service and support conference!

It's so much more than an IT conference.

With more than 2,300 elite professionals coming together for the most comprehensive training conference in the industry, you can't get enough of the wealth of knowledge that will be available at HDI 2014. This leading event provides you with first-class technical service and support training sessions, extraordinary keynote speakers, and outstanding opportunities to network with your peers.

This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s star employee.

Senior-level VPs and directors who are accountable for strategic planning and alignment.

New and experienced managers who are responsible for operational and tactical planning.

Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.

Analysts and technicians who require a foundational understanding of industry principles.

CIOs who seek the financial benefits of enhanced support operations.

CTOs who require the integration of the support center’s strategy with those of other IT departments.

Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations.