Call Center Summit 2013

Call Center Summit, the sister event to Call Center Week, focuses on high-level conversations that move from strategy to action. This year's theme revolves around the very core of your business - the PEOPLE - both customers and employees and how to put them first every time.

NEW in 2013:

• Half-day intensive on Global Service Delivery

• Half-day intensive on Call Center Metrics & Analytics

• Newly designed agenda with 3 breakout tracks

• Customer wow ideas laboratory

• More built in networking opportunities

• Post-event executive summary

• Customer loyalty program

• 2 Call center site tours

• Keynote Speakers

Chris Bright,Kerry Bodine,Amas Tenumah,Eric Roberts,Gail L. Smith,Eric Galvin,David Chaulk,Dennis Fitzgerald,Debbi Fiorino,Martha Frye,Kathy Brooks

By attending the Call Center Summit you will:

• Learn best practices for hiring and training employees and developing your next set of leaders

• Take away solutions focused on top business imperatives

• Empower and engage employees to drive business results

• Leverage technologies to enhance customer experience and capitalize on social media

• Network and benchmark against other leaders

• Bring back the vision needed to sustain or become World-Class