Conference · Orlando, Florida
Call Center Summit 2014
Management · Business consulting · Communications
Key numbers
- Editions on record
- 3first in 2013
About Call Center Summit
The future is here. Technology is moving into the cloud and customers are contacting you using their mobile devices. Social media and mobile alone have created an “always on” society where the conversation never stops, changing the face of customer service as we know it. Big data is enabling companies to go beyond a 360 degree view of their customers to be more proactive and create a richer customer experience.
Introducing The Future Call Center Summit where customer care professionals, experience visionaries and technology experts convene under one roof to discuss how to leverage service as a pinnacle business driver. The event focuses on the opportunities and obstacles service career professionals must know to keep on top of trends and remain ahead of the curve.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2015 | 27–30 Jan 2015 | Omni Orlando Resort Orlando, Florida | — | — |
| 2014 | 21–24 Jan 2014 | Disney's Contemporary Resort Orlando, Florida | — | — |
| 2013 | 23–25 Jan 2013 | Renaissance Orlando Resort at SeaWorld Orlando, Florida | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.