Conference · Orlando, Florida
Call Center Summit
Management · Business consulting · Communications
Key numbers
- Editions on record
- 3first in 2013
About Call Center Summit
The Future is Here. The Future is Now.
Don't Get Left Behind.
In the “age of the customer” we invite you to embrace change, act on customer intelligence, innovate, deliver customer experience ROI and measure results. The Future Contact Center Summit is the one customer care event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives into a clear vision for advancing service excellence.
Keynote Speakers
Bob Simmonds
Vice President of Domestic Travel Operations
Disney
Richard H. Goldberg
VP, Corporate Quality
Cisco Systems
Lisa Oswald
Senior Vice President of Global Customer Service
Travelzoo
Ashutosh Anil
Business Strategy Specialist
Best Buy Canada Ltd.
Eric McKirdy
Worldwide Customer Care and Technical Support
Ask.com
Chuck Sliker
VP Operations Integration & Measurement
Arby's Restaurant Group
Jim Cavale
Chief Operating Officer
Iron Tribe Fitness
Colleen Abdoulah
CEO, Chairwoman of the Board
WOW! Internet, Cable, Phone
and many more...
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2015 | 27–30 Jan 2015 | Omni Orlando Resort Orlando, Florida | — | — |
| 2014 | 21–24 Jan 2014 | Disney's Contemporary Resort Orlando, Florida | — | — |
| 2013 | 23–25 Jan 2013 | Renaissance Orlando Resort at SeaWorld Orlando, Florida | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Call Center Summit?
The next dates haven't been confirmed. The last edition we have on record was 27–30 Jan 2015.
Where is it held?
The last edition we have was at Omni Orlando Resort, Orlando, Florida.
How often does it take place?
Annual, judging by the 3 editions on record since 2013.