Annual Customer Experience Management in Telecom Summit 2014

In a highly competitive and saturated market like Telecoms, customer retention is a business necessity. Here you will discover why customer experience, not discounts or bonuses, is the key to reducing customer churn. Listen to over 15 case studies from Deutsche Telekom, Orange, Telefonica, Ooredoo, TDC, Liberty Global and others on topics such as customer centricity, brand customer experience, Big Data, new technologies, social media, NPS and much more.

This event is designed to be of interest to Members of Board, Vice President, Directors, Head and Senior Managers involved in Customer Lifestyle Strategy, Customer Experience, Client Relationship Development, CRM & Loyalty, Customer Care and Service Quality, Marketing / Sales, Retention and Loyalty Programmes, Customer Insight and Satisfaction, Channel and Multichannel Management who would like to explore CEM, brand Experience, Big Data, customer centricity, as well as customer service models and knowledge management solutions with their industry peers.