Telecoms Loyalty & Churn 2010

The only event dedicated to loyalty in the telecoms industry
In 2010, as the global economy begins to show signs of recovery, the programme will address the current challenges that network operators and service providers from across the globe are facing including how to leverage customer service, value add and technology offerings to optimise customer loyalty.
Here are some of the key topics and features that make this a must-attend event:
• Hear how Vodafone are developing targeted one-to-one campaigns that radically reduce their customer churn
• Take part in two pre-conference Masterclasses and learn how to leverage social intelligence to analyse and prevent churn and evaluate the different strategies that can be used to differentiate yourselves from your competitors
• Network with the executive speaker panel and your peers from around the world over a networking lunch where you will be able to discuss the particular issues and challenges that you face
• Learn how to identify your most valuable customers and optimise their loyalty during the best practice exchange which will feature three operator case studies from Telefónica O2 UK, Pannon and TEO
• Brainstorm with fellow delegates and develop a strategy to co-create value together with your customers and optimise their loyalty at the Collaborative Learning Day

For more information and a full list of the 18 operator speakers visit http://www.iir-telecoms.com/LoyaltyEXT